Shipping ,Exchange , Return and Refund

Refunds

Once Refund is approved as per our terms, the amount will be refunded to your credit card, UPI or bank account details as provided by you within 5 to 7 working days after cancellation.

For all enquiries regarding your refund, please contact us at merchant@nirraamyaa.com or call our customer care number at +91 96505 86666.

We are available from Monday to Friday (only on Business Days) between 10 AM to 6 PM UAE Standard Time.

Returns and Refund against Return RETURNS:
Conditions for Return/Exchange

Request for returns or exchanges must be placed within 24 hours of delivery. Requests beyond this period will not be entertained.

Request for return or exchange may be considered in the following scenarios:

  1. 1)  If the Product is received in damaged condition. You must share images of the damaged product with our customer care team.
  2. 2)  If the product received is different from the product ordered.
  3. 3)  If there is a significant sizing issue. Standard sizing may vary by silhouette; however, we willnot accept returns based on fitting issues.
  4. 4)  The products must be unworn and must be in perfect condition.
  5. 5)  Products must have all tags attached.
  6. 6)  If the product is not classified as customized.6.1) If an exchange is processed, the item will be considered customized and will not be eligible for further exchange.
    6.2) All products customized/ altered for size or design are categorized as Customized products.6.3) All sizes which are XS or below are categorized as Customized products.6.4) All sizes which are XXL or above are categorized as Customized products.
  7. 7)  If the product gets damaged during transit from you to us; return and exchange shall not beprocessed.
  8. 8)  Accessories (including jewellery, clutches, wallets, bags, scarves, and belts), and any productmarked as non-returnable or non-exchangeable at the time of purchase are not eligible.
  9. 9)  Discounted items or orders made using loyalty points or promotional gift vouchers cannot bereturned or exchanged.
  10. 10)  Products that are damaged, soiled, or returned without original labels may be rejected andreturned to you. Items like belts, authenticity cards, dust bags, and tags should be included in the return/exchange.

All exchanges, including changes in size, are subject to availability and our confirmation.

REFUND AGAINST RETURN

Refunds against Return are issued as store credit only and will be processed within 5-7 working days only in the following circumstances:

  1. 1)  If the product hasn’t been delivered.
  2. 2)  after we receive the returned product.

Goods once sold can only be exchanged with another item or returned for store credit provided they meet our terms and conditions. 

Shipping for Returns/Exchanges

You will bear the shipping costs for returning or exchanging an item. 

For shipping outside UAE:

  1. 1)  Orders over AED 2,000: No shipping charges will apply.
  2. 2)  Orders under AED 2,000: A flat shipping charge of AED 100 will apply as a shipping

(Note: Shipping charges may change if we update our policy to include shipping fees in the product price.) 

SHIPPING METHODS, TRACKING OF ORDERS AND RESTRICTIONS Methods:

  1. 1)  Orders can only be shipped to one address per order. Place separate orders for multiple addresses.
  2. 2)  For corporate orders, contact merchant@nirraamyaa.com.
  3. 3)  We cannot redirect orders once dispatched. Ensure the shipping address is correct at checkout.

  1. 4)  For shipping inquiries, please contact our customer service team at merchant@nirraamyaa.com or +91 9650586666.
  2. 5)  We deliver to over 200 countries, offering various shipping options.

Tracking:

  1. 1)  Once your order is shipped, you will receive an email or some form of electronic communication with shipping details and a tracking number.
  2. 2)  If you are registered, you can track your shipment by signing in and selecting "MY ACCOUNT" followed by "ORDER STATUS."
  3. 3)  If you are not registered, consider signing up to track your orders.

Restrictions:

  1. 1)  Certain items may be restricted due to domestic and international regulations.
  2. 2)  If an item cannot be shipped to your country, it will be identified during checkout, and youwill need to remove it or provide an alternative shipping address.
  3. 3)  Items restricted or prohibited by courier companies include but are not limited to3.1) animals;
    3.2) bullion;
    3.3) currency;
    3.4) bearer negotiable instruments; 3.5) precious metals and stones; 3.6) firearms;3.7) ammunition;
    3.8) human remains;
    3.9) pornography;
    3.10) illegal narcotics/drugs;